ReplyPorter

ReplyPorter

Hotels · villas · restaurants

Every review answered — without living in your inbox.

Routine replies in the guest's language. Anything sensitive waits for your approval.

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7-day free trial · Cancel anytime

GoogleBooking.comAirbnb
Airbnb·French·Lucie
Guest versionYour language

Guest review

Rooftop au coucher du soleil, musique douce, staff aux petits soins sans être envahissant. Exactement ce qu’on voulait pour un anniversaire.

ReplyPorter response

Published automatically

Merci Lucie — ravis que le rooftop ait marqué votre anniversaire. On aime garder l’ambiance chaleureuse sans en faire trop. À bientôt pour le prochain toast.

We know the job

Reputation is a recurring chore — not a one-time AI prompt.

Independent hotels, villas, restaurants, and tours live on public reviews. Owners and GMs still answer them after the floor closes — if they answer at all.

01

Reviews arrive while you’re on the floor

Check-outs, breakfast, suppliers — and three apps still waiting. The pile grows every quiet evening.

One morning desk instead of another tab to babysit.

02

Guests write in languages you don’t

French on Google. Spanish on Airbnb. English templates sound careless — and cost bookings.

Drafts in the guest’s language. You edit in yours.

03

Silence costs the next booking

Unanswered 2★ notes sit next to glowing stays. Guests notice. So do competitors on the same street.

Reputation keeps moving while you run the property.

Built for independents

Built for the properties that live on reviews.

Hotels, villas, restaurants, tours — same desk, different floor.

Product story

Click through the real Reviews desk.

Six short steps. Use the Continue button each time — or tap the glowing control. Same UI owners and GMs open every morning.

Harbor View Boutique Hotel

Step 1 of 6

1 · Open Needs review

Judgment calls wait here. Continue to open this tab.

Or tap the glowing control

Reviews

Manage guest feedback and your replies

1 of 5 reviews

Auto-refresh on

Greg S.

·Booking·5h ago·English (Auto-detected)
View on Booking

Why it needs review

  • 2★ rating
  • Overbooking
  • Late relocation
G

Greg S.

Booking

Overbooked on Friday — moved to a partner hostel 20 min away at 11pm after a long travel day. Offered free drink but lost our group room. Very frustrated.

Your response

Your reply

Greg — being moved at 11pm after travel is unacceptable. We don’t treat overbooking lightly and want to make this right with you directly. Please reach out to reception lead.

Save draftSkip

Autopilot with control

You set the rules. Safe praise can still clear overnight.

Same Settings → Autopilot as the live app. Pick Recommended, Cautious, or Hands-on — or dial your own rating rules. Critical issues always escalate. Channels turn on or off independently.

  • Per-channel on/off for Google, Booking, Airbnb
  • Presets or custom escalation — you decide how strict
  • Insults, legal, refunds, health always wait for you

Harbor View Boutique Hotel

Autopilot

Choose when reviews need your approval. Safe praise can still go out automatically.

When should a review wait for your approval?

Critical issues (insults, legal, refunds, health) always escalate.

Channels

  • Google
  • Booking.com
  • Airbnb

More than a reply generator

An always-on reputation desk — not a paste box.

Owners don’t buy paragraphs. They buy quieter mornings and a public reputation that keeps moving while the property runs.

One Reviews desk

Needs review, Open, Published, Failed — the same queue a GM already understands.

Guest language, host control

Publish what guests read. Edit in yours. Brand voice stays on-property.

Reputation Health Score

See response pace and risk at a glance — not just a folder of drafts.

24h draft SLA

Every eligible review gets a draft within 24 hours — or that month is free.

Brand voice

Sounds like your property.

Same presets and dials as Settings → Voice. Guests still get their language.

  • Warm boutique, Formal hotel, Quiet luxury…
  • Warmth / formality / energy dials
  • Live “sounds like” preview

Harbor View Boutique Hotel

Settings · Voice

Brand voice

Pick a preset. Fine-tune dials. Drafts still publish in the guest's language.

Warmth78
Formality35
Energy55

Sounds like

Thank you Elena — we’re glad you enjoyed your stay. We’d love to host you again. With warm regards.

With warm regards

The workflow change

From unanswered pile to one morning desk.

Change the job — not add another writing tool. Keep up without hiring a reputation person.

Before ReplyPorter

  • Hopping Google, Booking, and Airbnb before breakfast
  • Blank reply boxes in languages nobody on staff writes
  • Risky auto-tools — or days of silence
  • GM writing from scratch after a long shift

After ReplyPorter

  • One Private Desk. One morning check for exceptions
  • Safe praise already drafted — often published overnight
  • Tough scores waiting with Why chips and a calm draft
  • You Approve & publish in minutes, not hours

Harbor View Boutique Hotel

Desk overview

Jul 30, 2026

1 reply awaiting approval.

ReplyPorter handled 4 automatically. 1 still needs your decision.

Review approvals
1 due soon

Oldest 5h

4 cleared overnight

Greg S.Overbooked on Friday — moved to a partner hostel…5h

View all approvals (1)

All reviews

Review insights

Last 7 days

Based on 12 reviews

7 days30 days

Guests praise breakfast and staff. Watch check-in wait and late room moves.

Next up: tighten Friday check-in handoffs.

Avg rating

4.6

Strong ↑0.2

Needs attention

Mentions from low-rated reviews

  • Check-in wait3
  • Room move2

Guests value

Mentions from positive reviews

  • Breakfast5
  • Staff4

Recommended focus

Friday check-in handoffs

Mentioned in 25% of low-rated reviews this week.

Desk overview — exceptions first, not busywork

Trust & platforms

Safe enough for your public reputation.

Control, honesty, and the channels you already use — without handing a bot your passwords.

You choose what autopilot may post

Per-channel on/off and escalation rules. Critical issues always escalate. You set how strict the rest is.

We never store platform passwords

Official secure connect flows for Google, Booking.com, and Airbnb.

Honest draft guarantee

We guarantee the draft in 24h — the part we control — not platform post times.

Disconnect anytime

You stay owner of the listing. Magic-link login. Cancel when you want.

Simple to set up on platforms you already use.

Connect Google, Booking.com, and Airbnb through secure flows. Set voice and autopilot. Go live — no IT project required.

GoogleBooking.comAirbnb
Security →SLA →Integrations →

Harbor View Boutique Hotel

Connections

Official flows only. We never see your passwords.

Google

Business Profile

Live
Last sync
12m ago
Last review
3h ago · 5★
Autopilot
On

Booking.com

Property listing

Live
Last sync
18m ago
Last review
14h ago · 2★
Autopilot
On

Airbnb

Listing

Live
Last sync
22m ago
Last review
1d ago · 5★
Autopilot
On

Pricing

Less than the hours you’d hire — or lose to silence.

A part-time reputation person costs far more than $79–$149/mo. Unanswered weeks cost bookings. This replaces recurring labor — not another writing toy.

7-day free trial

Start free trial

7-day free trial on one property. Cancel anytime before the trial ends.

Start free trial

Starter

$79/mo

One property. Always-on replies for the owner or GM who still does it themselves.

  • 1 property
  • Google + Booking + Airbnb in one desk
  • Configurable autopilot per channel
  • Escalation rules you control
  • Needs review for critical & held drafts
  • Multilingual drafts in the guest’s language
  • Brand voice presets & dials
  • Reputation Health Score
  • 24h draft SLA
Start Starter

Most operators start here

Growth

$149/mo

Small portfolio — boutique hotels, villas, or a few sites under one voice.

  • Up to 3 properties
  • Everything in Starter
  • Shared brand voice across properties
  • Priority draft queue
  • Desk overview across locations
  • Per-channel autopilot controls
  • Magic-link team login
  • 24h draft SLA
Choose Growth

Portfolio

$299/mo

Management companies and multi-site groups that need one reputation desk.

  • Up to 10 properties
  • Everything in Growth
  • Portfolio-level Health overview
  • Priority support
  • Multi-site morning exceptions view
  • Shared voice + per-property overrides
  • White-glove onboarding help
  • 24h draft SLA
Choose Portfolio

Full pricing & guarantee details

Straight answers

Questions owners ask before they connect.

Will AI reply to angry reviews automatically?

Critical issues — insults, legal, refunds, health — and 1★ always go to Needs review. For milder scores you choose the rule in Settings → Autopilot: Recommended can autopilot calm 2–3★; Cautious holds all 1–3★; Hands-on holds almost everything except safe 5★ praise.

Can I control how much posts without me?

Yes. Turn autopilot on or off per channel (Google, Booking, Airbnb), pick a quick preset, or set your own rating rules. Change anytime.

Is this just another ChatGPT wrapper?

No. It’s an ops desk: channels, routing, safety checks, brand voice, SLA, and a human veto — built for hospitality reputation, not a paste box.

Do you need my Booking or Airbnb password?

Never. Connections use secure flows. We don’t see or store platform passwords.

What if I’m only on Google today?

Start there. Add Booking and Airbnb when you’re ready — same desk, same morning habit.

How fast can we go live?

Start a 7-day free trial on one property. Connect channels, set voice and autopilot, go live. First white-glove customers get help on the call.

What does the 24h SLA cover?

A reply draft within 24 hours of ingest. We don’t guarantee how fast Google, Booking, or Airbnb accept a published reply.

Will replies sound like my property?

Yes. Settings → Voice has presets (Warm boutique, Formal hotel, Quiet luxury…) plus dials for warmth, formality, and energy. Guests still get their language.

More on FAQ, Security, and SLA.

ReplyPorter

Wake up to reviews already handled — not another blank page.

The relief isn’t “more AI.” It’s knowing tonight’s guests were answered while you ran the floor.

Start free trialSee the desk

7-day free trial · 24h draft SLA · Cancel anytime