FAQ
Straight answers for operators.
Autopilot, SLA, channels, and control — without the fluff.
Will AI reply to angry reviews automatically?
Critical issues — insults, legal, refunds, health — and 1★ always go to Needs review. For milder scores you choose: Recommended can autopilot calm 2–3★; Cautious holds all 1–3★; Hands-on holds almost everything except safe 5★ praise. Change anytime in Settings → Autopilot.
Can I control how much posts without me?
Yes. Turn autopilot on or off per channel (Google, Booking, Airbnb). Pick a quick preset or set your own rating rules, alert email, and optional topic/keyword escalations.
Does autopilot post to every platform?
Only on channels where you’ve turned autopilot on, and only for reviews that pass your rules and safety checks. Everything else waits in Needs review for Approve & publish, edit, or Skip.
Which channels do you support?
Google Business Profile, Booking.com, and Airbnb. Everything lands in one Reviews desk.
Is my login password shared with ReplyPorter?
No. We never see or store your Google, Booking, or Airbnb passwords. See Security for the short version.
Who is this for?
Independent hotels, villas, restaurants, and tour operators — owners, GMs, and ops managers without a corporate reputation team.
I’m only on Google today. Can I start?
Yes. Connect Google first, go live, then add Booking and Airbnb when you’re ready — same desk, same morning habit.
Will replies sound like my property?
Yes. Settings → Voice has presets (Warm boutique, Formal hotel, Quiet luxury…) plus dials for warmth, formality, and energy. Guests still receive replies in their language.
What does the 24h SLA cover?
A reply draft within 24 hours of ingest. We don’t guarantee how fast Google, Booking, or Airbnb accept a published reply.
Is there a free trial?
Yes. A 7-day free trial on one property. Cancel anytime before the trial ends in the Lemon Squeezy portal.
How do I log in?
Magic link email — no password. After you start a trial or subscribe, Lemon Squeezy triggers a welcome email with your link.
Can I cancel anytime?
Yes. Manage billing in the Lemon Squeezy customer portal from your app billing page. Disconnect channels anytime.
Is this just another ChatGPT wrapper?
No. It’s an ops desk: multi-channel queue, routing, safety checks, brand voice, SLA, and a human veto — built for hospitality reputation.