ReplyPorter
Product · for owners & GMs
The Private Desk — same software GMs open every morning.
Not generic inbox mockups. Live product screens hotels, villas, restaurants, and tours actually use — with motion that shows the work happening.
Reviews desk
Needs review · Open · Published · Failed · All
Six guided steps with a Continue button on every step — Needs review, Approve & publish, then bilingual Published praise. Same guest examples as the client app.
Harbor View Boutique Hotel
app.replyporter.com/reviews
Step 1 of 6
1 · Open Needs review
Judgment calls wait here. Continue to open this tab.
Or tap the glowing control
Reviews
Manage guest feedback and your replies
1 of 5 reviews
Auto-refresh on
Greg S.
Why it needs review
- Overbooking
- Late relocation
Booking
Overbooked on Friday — moved to a partner hostel 20 min away at 11pm after a long travel day. Offered free drink but lost our group room. Very frustrated.
The loop
Watch one review move through the desk.
Step 01 of 4
A guest writes. It appears in your Reviews desk.
Google, Booking, or Airbnb — one inbox. No tab-hopping. Silence never piles up overnight.
Auto-playing · hover to pause
Harbor View Boutique Hotel
app.replyporter.com/reviews
Jake R.
NewBooking
Pub crawl was the highlight — met people from six countries and the guide knew every bar. Woke up late, breakfast still open till 11. Perfect.
Needs review
You set what posts without you.
Same Settings → Autopilot as the live app. Presets, rating rules, and per-channel on/off. Critical issues always escalate; how mild lower scores are handled is yours to choose.
Harbor View Boutique Hotel
app.replyporter.com/settings/autopilot
Autopilot
Choose when reviews need your approval. Safe praise can still go out automatically.
When should a review wait for your approval?
Critical issues (insults, legal, refunds, health) always escalate.
Channels
- Booking.com
- Airbnb
Harbor View Boutique Hotel
app.replyporter.com/reviews
Reviews
Manage guest feedback and your replies
1 of 5 reviews
Auto-refresh on
Greg S.
Booking
Overbooked on Friday — moved to a partner hostel 20 min away at 11pm after a long travel day. Offered free drink but lost our group room. Very frustrated.
Brand voice
Sounds like your property — not a chatbot.
Warm boutique, Formal hotel, Quiet luxury, and more — then dial warmth, formality, and length. Guests still get their language.
Harbor View Boutique Hotel
app.replyporter.com/settings/voice
Settings · Voice
Brand voice
Pick a preset. Fine-tune dials. Drafts still publish in the guest's language.
Sounds like
Thank you Elena — we’re glad you enjoyed your stay. We’d love to host you again. With warm regards.
With warm regards
Connections
Google. Booking. Airbnb. Live.
Same Channel plates as the app — sync, last review, autopilot. We never see your passwords.
Integrations detail →Harbor View Boutique Hotel
app.replyporter.com/connections
Connections
Official flows only. We never see your passwords.
Business Profile
- Last sync
- 12m ago
- Last review
- 3h ago · 5★
- Autopilot
- On
Booking.com
Property listing
- Last sync
- 18m ago
- Last review
- 14h ago · 2★
- Autopilot
- On
Airbnb
Listing
- Last sync
- 22m ago
- Last review
- 1d ago · 5★
- Autopilot
- On
Desk overview
Morning briefing: what needs you, what cleared overnight.
Harbor View Boutique Hotel
app.replyporter.com
Desk overview
Jul 30, 2026
1 reply awaiting approval.
ReplyPorter handled 4 automatically. 1 still needs your decision.
Oldest 5h
4 cleared overnight
View all approvals (1)
All reviews
Review insights
Last 7 daysBased on 12 reviews
Guests praise breakfast and staff. Watch check-in wait and late room moves.
Next up: tighten Friday check-in handoffs.
Avg rating
4.6
Strong ↑0.2
Needs attention
Mentions from low-rated reviews
- Check-in wait3
- Room move2
Guests value
Mentions from positive reviews
- Breakfast5
- Staff4
Recommended focus
Friday check-in handoffs
Mentioned in 25% of low-rated reviews this week.
Start today
Put the desk on duty tonight.
7-day free trial on one property. 24h draft SLA. Cancel anytime.